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技術支援 (IT Support)

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專業的支援服務(IT Support) 為客戶發揮最大效益

ITsoho Workshop 致力於為中小企業提供高質素的技術支援(IT Support)服務﹐我們的同事擁有超過10年從事資訊科技工作的經驗﹐對操作系統(Windows、MacOS、Linux & Unix)及網絡設備等均非常熟悉﹐只需一個費用,我們可為你提供無限次電話服務支援及無限次遠端支援﹐節省客戶的營運成本﹐讓客戶可以專注於業務上,以發揮最大的效益。

技術支援的服務範圍包括:
  • 掃瞄及清除電腦病毒
  • 資料備份方案
  • 硬件評估﹐將預計因硬件老化問題的器材及早更換
  • 方案策劃﹐例如 Email Server 升級 , Win7 升級 Win 10 建議
  • 緊急事故處理方案
ITsoho Workshop 擁有多項IT 相關專業,包括:
  • Cicso Certified Network Associate (CCNA)
  • Linux Professional Institute Level 1 (LPI Level 1)
  • Microsoft Certified Professional (MCP)
  • Sun Certified Solaris System Administrator (SCSA)
  • Sun Certified Solaris Network Administrator (SCNA)
  • IBM AIX System P Administrator (IASA)
  • Sun Certified Java Programmer (SCJP)
Professional IT support services to maximize your efficiency

Tell us your IT problem and become your trusted IT support partner. We provide suitable IT support solutions , just one call to solve IT problem.

What is IT Support ?

Technical support (often shortened to IT support) refers to a plethora of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other informatic, electronic or mechanical goods. In general, technical support services address specific problems with a product or service rather than the provision of training, customization, or other support services. Most companies offer technical support for the products they sell, either freely available or for a fee. Technical support may be delivered over by e-mail, live support software on a website, or a tool where users can log a call or incident. Larger organizations frequently have internal technical support available to their staff for computer-related problems. The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems. (From Wikipedia)

Out sourcing ?

With the increasing use of technology in modern times, there is a growing requirement to provide technical support. Many companys locate their IT support centers in countries or regions with lower costs.

For businesses needing to provide IT support, outsourcing allows them to maintain a high availability of service. Such need may result from peaks in call volumes during the day, periods of high activity due to introduction of new products or maintenance service packs, or the requirement to provide customers with a high level of service at a low cost to the business. For businesses needing IT support assets, outsourcing enables their core employees to focus more on their work in order to maintain productivity. It also enables them to utilize specialized personnel whose technical knowledge base and experience may exceed the scope of the business, thus providing a higher level of IT support to their employees. (From Wikipedia)

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請即聯絡 27990320[email protected] 查詢報價。